Privacy Policy

KaryaForce is a proprietorship of Kanchukommala Ramanamma, registered in India with GSTIN 37ILBPK0675M1ZM.

Registered address: 3-189-0-22-5, Vijaya Nagar Colony, Madanapalle, Andhra Pradesh 517325, India.

Contact: [email protected] · +91 7816077905

For data we process on behalf of our business customers through KaryaForce Connect, that business is the data fiduciary (controller) and KaryaForce acts as its data processor.

Staffing services

• Candidates: name, phone number, email, address, date of birth, education and work history, skills, and identity / KYC documents where required by law or by the client.
• Clients: company name, contact person name, phone, email, GST and billing details, and staffing requirements.
• Website forms: details you submit through our hire and contact forms, and campaign (UTM) parameters.

KaryaForce Connect platform

• Account details: name, business name, email, phone number, login credentials and billing / wallet information.
• Voice data: call recordings, transcripts, call summaries and call metadata (numbers, time, duration, outcome) for calls made or received by AI voice agents.
• Contacts uploaded by customers: names, phone numbers and other fields our customers choose to upload about their own contacts.
• WhatsApp data received through Meta's WhatsApp Business Platform: phone numbers, WhatsApp profile names, message content and media, message delivery and read status, message templates, WhatsApp Business Account (WABA) IDs, phone number IDs and access tokens.

Automatically collected

• Device and log data such as IP address, browser type, pages visited and timestamps, used for security and to operate the service.

• To provide staffing, recruitment, payroll and compliance services.
• To operate KaryaForce Connect: place and receive AI voice calls, and send and receive WhatsApp messages on behalf of our business customers, as instructed by them.
• To provide customer support and respond to enquiries.
• For billing, invoicing, wallet top-ups and payments.
• To keep our services secure and prevent fraud and abuse.
• To comply with legal, tax and regulatory obligations.

• Data we receive from Meta's WhatsApp Business Platform is used only to provide the service the business customer has requested (sending, receiving and managing their WhatsApp messages and templates).
• We do not sell this data.
• We do not use this data for advertising or to build profiles for advertising.
• WhatsApp Business access tokens are encrypted at rest and are only used to call Meta APIs on behalf of the customer who connected them.
• This data is processed in accordance with the Meta Platform Terms, the WhatsApp Business Terms of Service and the WhatsApp Business Messaging Policy.

We never sell personal data. We share it only with:

• Service providers who help us run our services, such as cloud hosting, telephony providers, messaging providers (including Meta Platforms for WhatsApp), email and payment providers, under confidentiality obligations.
• Clients, in the case of candidate profiles shared for a staffing requirement the candidate has applied or agreed to be considered for.
• Authorities, where required by law, court order or a lawful government request.

• Data is stored on secure cloud infrastructure with encryption in transit (HTTPS/TLS) and encryption at rest for sensitive data such as access tokens.
• Access is limited to authorised staff on a need-to-know basis.
• Platform data (messages, call recordings, transcripts and contacts) is kept while the customer account is active and deleted within 30 days of account closure or a valid deletion request, unless the law requires us to keep it longer.
• Billing and tax records are retained for the period required under Indian tax law (typically 8 years).
• Candidate and lead data is kept for up to 3 years from last contact unless you ask us to delete it earlier.

Under India's Digital Personal Data Protection Act, 2023, you have the right to:

• access a summary of the personal data we hold about you;
• correct, complete or update your personal data;
• request erasure of your personal data;
• withdraw consent at any time (this does not affect past processing);
• nominate another person to exercise these rights; and
• raise a grievance with us and, if unresolved, with the Data Protection Board of India.

To exercise any of these rights, email [email protected].

Our website uses only essential cookies and local storage needed for security and to keep you signed in to admin areas. We do not use advertising cookies.

You can request deletion of your data at any time. See our Data Deletion page for how to make a request and what happens next.

Our services are not directed at anyone under 18 years of age, and we do not knowingly collect personal data from children.

We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed. Material changes will be notified on this page or by email.

Grievance Officer: Kanchukommala Ramanamma

Email: [email protected]

Phone: +91 7816077905

Address: 3-189-0-22-5, Vijaya Nagar Colony, Madanapalle, Andhra Pradesh 517325, India

We respond to grievances within 7 days.