What's included
- Script and product training
- Soft skills and communication
- Certification before go-live
- Floor support in week 1
How it works for this service
- 01Share requirement — Role, headcount, location, start date — by form or WhatsApp.
- 02We shortlist — We screen and background-verify, then send profiles.
- 03Deploy and manage — Staff join on time; attendance, payroll and compliance handled.
Ideal for
FAQ
Is training billed separately?
Training can be bundled with contract staffing or scoped as a standalone module — we quote based on batch size and curriculum depth.
Can you train on our scripts and tools?
Yes — we align curriculum to your scripts, CRM and product so agents sound on-brand from day one.
What does certification before go-live mean?
Agents clear a role assessment on process knowledge and communication before they take live volume.
Do you support the floor after deployment?
We provide floor support in week one to reinforce nesting, handle early doubts and stabilise quality.