Terms of Service

By using our website, signing a staffing agreement, or creating an account on KaryaForce Connect, you agree to these Terms. If you use our services on behalf of a business, you confirm that you are authorised to bind that business.

• Staffing services: contract staffing, permanent recruitment, bulk hiring, employer-of-record payroll and training, governed also by the separate agreement signed with each client.
• KaryaForce Connect: software for AI voice calling (inbound and outbound AI voice agents, call summaries) and WhatsApp Business messaging (templates, shared inbox, chatbots, automations and campaigns) through Meta's WhatsApp Business Platform.

• You must be at least 18 years old and able to enter a binding contract.
• You must provide accurate business and contact information.
• You are responsible for keeping your login credentials secure and for all activity under your account.

• Use the services only for lawful purposes.
• Obtain valid opt-in consent from each person before sending them WhatsApp messages or placing automated calls, and honour opt-out requests promptly.
• Comply with the WhatsApp Business Messaging Policy, WhatsApp Business Terms of Service, WhatsApp Commerce Policy and Meta Platform Terms, and with TRAI / DND regulations for calls.
• Not send spam, unsolicited bulk messages, or misleading, abusive, fraudulent or illegal content.
• Ensure you have the right to upload any contact data and that it was collected lawfully under the DPDP Act, 2023.

• Staffing fees are as set out in the client agreement or quotation.
• Platform usage (WhatsApp conversation charges, call minutes and subscriptions) is billed per the pricing shown in your account or quotation, typically through a prepaid wallet.
• All prices are exclusive of GST unless stated otherwise.
• Meta's WhatsApp conversation charges and telephony charges are passed through as shown in your account.

Unused prepaid wallet balance can be refunded on account closure on request, less any charges already incurred and payment gateway fees, within 15 working days. Charges for messages sent, calls made and subscription periods already started are non-refundable. Staffing replacements and refunds follow the terms of the client agreement.

Our platform relies on third-party services including Meta Platforms (WhatsApp Business Platform), telephony providers, cloud hosting and payment gateways. Your use of WhatsApp is also subject to Meta's terms. We are not responsible for outages, policy decisions (such as template rejection, quality ratings or account restrictions) or changes made by these third parties.

We may suspend or terminate access if you breach these Terms, misuse the services, fail to pay, or if required by Meta, a telephony provider or law. You may close your account at any time by emailing [email protected]. On termination, your data is handled as described in our Privacy Policy and Data Deletion page.

The KaryaForce Connect software, website and brand belong to KaryaForce. You keep ownership of your content and data and give us a limited licence to process it only to provide the services.

The services are provided "as is" and "as available". AI voice agents and chatbots may produce inaccurate responses; you are responsible for reviewing their configuration and outputs. We do not guarantee uninterrupted or error-free service.

To the extent permitted by law, our total liability for any claim arising from the services is limited to the fees you paid us in the 3 months before the claim. We are not liable for indirect, incidental or consequential losses, or loss of profits or data.

You agree to indemnify KaryaForce against claims, losses and penalties arising from your breach of these Terms, your content, or your messaging and calling practices (including lack of consent).

These Terms are governed by the laws of India. Courts at Madanapalle, Andhra Pradesh have exclusive jurisdiction.

We may update these Terms. The "Last updated" date shows the latest version. Continued use after changes means you accept them.

KaryaForce (Kanchukommala Ramanamma), 3-189-0-22-5, Vijaya Nagar Colony, Madanapalle, Andhra Pradesh 517325, India

Email: [email protected] · Phone: +91 7816077905